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Frequently Asked Questions
We have listed the answers to the questions we are asked the most.
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Ecommerce
Returning
Delivery
Booking
Courier
Lockers
Pricing
Other
What is C-BOX?
Do I have to buy the C-BOX or pay a monthly fee to use it?
What is the capacity of the lockers?
Why is C-BOX useful?
Why is C-BOX useful for the courier company and a consignor?
How can I regulate the internal temperature of the locker?
Who can use the parcel machine located at my residence?
For how long can I book the locker?
How to use the locker to return/deliver goods?
Can I use the locker as an additional fridge?
How to use the delivery code if I want my online purchases to be delivered into the C-BOX?
What should I do if I did not receive or lost my code (the locker booking code)?
Which courier companies cooperate with C-BOX?
What kind of goods can be ordered in C-BOX lockers? Are there any limitations?
Can I be sure that the contents of my locker are kept safe from unauthorized access?